Information We Collect

We may collect information you provide when you submit an enquiry, request a quote, download materials, subscribe to updates, or contact us through the website.

• Contact details such as name, company, email address, phone number, country, and job role.
• Project details such as product category, formula or packaging requirements, order quantity, launch timeline, and message content.
• Technical data such as IP address, browser type, device information, referring page, pages visited, and cookie or analytics identifiers.

How We Use Information

We use collected information to respond to enquiries, prepare manufacturing discussions, provide requested materials, improve website performance, protect the website from abuse, and maintain business records. We may also use your information to send relevant business communications when permitted by law or with your consent.

Cookies and Analytics

The website may use cookies, analytics tools, security services, and similar technologies to understand website traffic, improve navigation, remember preferences, and protect against misuse. You can disable or delete cookies through your browser settings, although some website functions may not work as intended.

Sharing Information

We may share information with service providers that help operate the website, process forms, host data, provide analytics, support email delivery, or secure the site. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell enquiry information submitted through the website.

International Visitors

NEXO Beauty Labs works with international beauty brands and manufacturing partners. Your information may be processed in countries different from where you are located. Where required, we rely on appropriate legal bases such as consent, legitimate business interests, pre-contract steps, contractual performance, or legal obligations.

Retention

We keep personal information only for as long as needed for the purposes described in this policy, including responding to enquiries, maintaining business records, meeting legal obligations, resolving disputes, and improving website security.

Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also unsubscribe from non-essential communications. To make a request, contact us through the Contact Us page.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This website is intended for business visitors and is not directed to children. We do not knowingly collect personal information from children through this website.

Third-Party Links

The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised update date.